Our goal is to provide the best quality of care for our consumers, but we understand that sometimes things do not work out as planned. As a general guide, if the problem you are having is financial or related to housing, the Patients' Rights Advocate (559/253-2238) may be able to assist. If it is a concern about mental health services, then calling Managed Care is the place to start. If you are not satisfied with the mental health services you are receiving, you are encouraged to speak with your provider and his or her supervisor. They may be able to help you and address your concerns to your satisfaction in the quickest manner.

If after attempting to resolve your concerns with the provider or supervisor you are still not satisfied, you may file a grievance. Grievance forms are available at all mental health service sites. You may also call the FCMHP toll free line at 1-800- 654-3937 for assistance in filing your grievance, or fill out the grievance form and mail to:

Fresno County Mental Health Plan
P.O. Box 45003
Fresno, California 93718-9886

If you use TTY call (559) 453-4085. Managed Care staff will work with you to resolve the grievance as quickly and simply as possible. You may also call the Patients Rights Advocate at (559) 253-2238 for assistance.

If after exhausting the grievance resolution process you are still not satisfied you may then request a State Fair Hearing. Forms to request a State Fair Hearing are available at all mental health service sites.

You will receive a letter acknowledging your grievance within several days. There will be an investigation of your grievance and you will receive a written notice within 60 days.