| |
Most Common Questions |
| |
|
| |
What is Electronic Benefit Transfer (EBT)? |
Electronic Benefit Transfer (EBT) is the automation of Food Stamp benefit delivery, redemption, and reconciliation. EBT is recognized as an alternative to largely paper-based, manual benefit issuance systems and provides for the transfer and use of Food Stamp benefits through point-of-sale devices (POS) and automated teller machines (ATM). Food Stamp recipients use a magnetic strip card similar to a debit card to access their Food Stamp benefits and purchase food at authorized grocery stores. EBT was implemented in Fresno County on June 1, 2003 and replaced all paper Food Stamp coupons. |
Back to Top |
| |
What is the Golden State Advantage Card? |
This is the name of the EBT card that Food Stamp recipients use to redeem their benefits. Each recipient will have their own card and will use it via their own Personal Identification Number (PIN). |
Back to Top |
| |
Does EBT affect my Food Stamp eligibility or benefit amounts? |
EBT is a benefit issuance system. It does not change anything about eligibility or determination of benefit amounts. Eligibility determination and benefit authorization is the responsibility of the Department of Employment & Temporary Assistance, just as it is now. |
Back to Top |
| |
Do I need a checking or savings account to have an EBT card? |
No. Your EBT account is not a checking or savings account. It is a special account just for your Food Stamp benefits. You must use your EBT card to access the benefits in your account. |
Back to Top |
| |
Will I be able to use my EBT card in other counties and states? |
When EBT is fully implemented, your EBT card will work throughout California at any store that displays the Quest® symbol. It will also work outside of California in almost every state in the country. Look for the Quest® symbol. If you don't see one, look for a sign that says "EBT" or that the store accepts Food Stamps. If you are not sure, ask the store manager. |
Back to Top |
| |
Can the government tell what I bought with my EBT card? |
No. The EBT system does not keep a record of what you buy. |
Back to Top |
| |
Is my personal information in the EBT system kept private? |
Yes. Information about clients in the EBT system is under the same privacy rules that govern the Food Stamp Program and CalWORKs. |
Back to Top |
| |
Will the store keep track of what I buy and send me junk mail? |
When you use your EBT card to buy something, the store only knows that you are using your EBT account. However, if you use a store's own Club Card or Bonus Card, the store will keep a record of what you bought and may send you coupons or advertisements. The store's card provides that information, not the EBT system. EBT information continues to be private. |
Back to Top |
| |
Will Fresno County make me come in to explain my actions if I use my EBT card in another county or state? |
There are no rules against using your EBT card outside Fresno County or outside of California. However, you are required to report any address change to your public assistance office. You must live in California to be eligible for benefits from a California county. The EBT system will not produce reports that show use outside of the county, but it will produce reports that show card use outside of California. If you receive benefits in California but use them in another state for several months in a row, the county may ask if you are still living at the same address. |
Back to Top |
| |
What happens if I don't use my full month's Food Stamp benefit? |
Benefits that are not used in the month issued will stay in the EBT account. These benefits are available for you to use, and the next month's benefits are added to the account balance. |
Back to Top |
| |
Is there a fee to access Food Stamp benefits? Can a retailer charge a fee? |
No. Federal regulations prohibit any Food Stamp Program participating retailer from charging a fee for accessing Food Stamp benefits. |
Back to Top |
| |
Who do I contact for more information on EBT? |
Please contact your Eligibility Worker or call (559) 453-4998 for more information on EBT. |
Back to Top |
